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THE
“SET - GO” METHOD OF DESCRIPTIVE OUTCOME-BASED FEEDBACK Group members to base their feedback on: 1. What I saw
descriptive, specific, non - judgmental Facilitator
to prompt if necessary with either or both of: 2. what Else did you see
what happened next in descriptive terms
3. what do you think
John?
reflecting back to the doctor on the video who is then given
an opportunity to
acknowledge and problem solve himself Facilitator then to get the whole group to problem solve 1. Can we
clarify what goal
we would like to achieve
outcome-based approach 2. Any offers
of how we should get there
suggestions, alternatives to be rehearsed if possible
From: Kurtz SM, Silverman
JD, Draper J (1998)
Teaching and learning Communication skills in Medicine. Radcliffe Medical
Press (Oxford) Silverman JD, Kurtz SM,
Draper J (1998)
Skills for Communicating with Patients. Radcliffe Medical Press
(Oxford) |
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