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MODELS OF COMMUNICATION
AND LEARNING
Types
of Communication Skills Content: What physicians say Process: How they say it Perceptual: What they are thinking and feeling
TYPES OF LEARNING AND EVALUATION Knowledge - Do you know it? Competence - Can you do it? Performance - Do you (choose) to do it? Results - What happens to the patients and doctors? CHANGE IN BEHAVIOUR CAN PRODUCE DISCOMFORT
INITIALLY Process: Unconsciously unskilled beginning of awareness stage Consciously unskilled awkward stage Consciously skilled self-conscious and sometimes mechanical Unconsciously skilled integrated stage, competence, comfortable and spontaneous Ref: Wackman
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