C-C
guide

 One to One

Course
plans

Specific
issues

Puts aside last task, attends to self comfort

Focuses attention and prepares for this interview

Greetings: greets patient and obtains patient’s name                           

     Introductions: introduces self, role and nature of interview, obtains         consent

     Respect: demonstrates interest, concern and respect for patient as a person,    ensures patient’s physical comfort

Non–verbal behaviour: demonstrates appropriate e.g. eye contact, posture & position, movement, facial expression, use of voice

The opening question: identifies the patient’s problems or the issues that the patient wishes to address (e.g. “What problems brought you to the hospital?” or “What are the problems that you’d like to discuss today?”)

         Listening to the patient’s opening statement: listens attentively without interrupting or directing patient’s response 

Facilitative response: facilitates patient's responses verbally and non–verbally

     Cues: picks up verbal and non–verbal cues (body language, speech, facial expression, affect)

     Screening: checks and confirms list of problems or issues that the patient wishes to cover (e.g. “so that’s headaches and tiredness, what other problems have you noticed?” or “is there anything else you’d like to discuss today as well?”)

Agenda setting: negotiates agenda and format of interview taking both patient’s and physician’s needs into account