·        Gauging the correct amount and type of information to give to each individual patient

 

·        Providing explanations that the patient can remember and understand

 

·        Providing explanations that relate to the patient’s illness framework

 

·        Using an interactive approach to ensure a shared understanding of the problem with the patient

 

·        Involving the patient and planning collaboratively to increase the patient’s commitment and adherence to

plans made

 

·        Continuing to build a relationship and provide a supportive environment