Flipchart – dealing with a difficult group

process - common ground/ shared experiences/ allegorical group behaviour/ body language/

achieving implicit consent for weighted co-facilitation/forming/norming

outcomes - preventive/prophylactic manoevres

- don't get too personally involved with group members

- be & encourage mutual friendliness & respect (incl. names)

- start from where group members are

- shared aims & objectives - really (? hopes & fears etc)

- establish credentials non-hierachically

- set up a pause button facility

- remedial manoevres

- buy time (eg review tape/ facilitator stops talking/ allow group to effect rescue)

- "hold up a mirror to the group"/ pressing pause button

- accept & value the contribution ( ?avoid agreeing/disagreeing

- facilitator being in the group (as in walking in their collective moccasins - but remaining appropriately detached from any emotional maelstroms)

- tolerating dissonance (so long as not too destructive)

- coming back to task/objective

CB/ABigg 20.6.00

Comms skills cascade - Ida Darwin - 15 6 00 - difficult group group